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Supporting disruptive business model changes in various industries through seamless integration of anything : business, people and things!


Complaint handling

startPodnosenje zahteva FO Obrada zahteva BO dopuna?Zatvaranja zahteva Dopuna zahteva FO krajneda Shared

New Employee Request

StartNew Employee Request Line Manager Approval Not ApprovedPartially ApprovedHR Manager Approval ApprovedNot ApprovedPartially ApprovedCEO ApprovalApprovedNot ApprovedPartially ApprovedWording Add_HH_PrivateApprovedWording HR Manager Approval Not ApprovedPartially ApprovedWording Line Manager Approval ApprovedNot ApprovedPartially ApprovedPublish Add Send request Call for recomendation ApprovedEnd HR


StartTraining Request Line Manager Approval MNG AppRejected MngHR Manager Approval HR AppRejected HRSuggested vendor and programme PRG AppScheduling training Training feedback EndHR Manager vendor and programme approval Rejected PRGPartial approvalApprovedPartial approvalApprovedApprovedPartial approvalRejected Mng Info Rejected HR Info Rejected PRG Info HR

Vacation Approval

StartVacation Request Manager Approval End ApprovedRejected InfoApproved InfoEnd RejectedPartial approval HR


StartSelected CVFirst interviewDo not satisfieDo not satisfieSecond interview Do not satisfieSalary and Terms negotiation SatisfieSatisfieSatisfieNot agreedLine Manager Approval AgreedNot approvedPartially approvedHR managerApprovedNot approvedPartially approvedCEO ApprovalApprovedNot approvedPartially approvedOffer to candidate ApprovedRejectedAccepted HR

Purchase Order Process

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StartPurchase order Initiation Management Approval type volume dimensions time Is there preexisting contract Item on stockTenderPurchase order Suggestion Order posibilityManagement Approval Not approvedPurchase orderSendingEndNot approvedPartially approvedApprovedYesNoYesNoNoYesPartially approved Shared

Order To Cash

StartOrderShippingIn store pickupDeliveryOrder confirmation EndOrder ApprovedRejected Shared

Consumption Loan

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StartOffer creationClient acceptance/cancellation of the offer Client accepts the offer? Cancellation of the offer EndRequest creation VerificationScoring result?Credit analyseApproved?DisbursementEndInform the clientEndApproved?NoYesMaybeNoNoYesNoYesAdditionaldocumentation/data YesAdditionaldocumentation/data Finance Service

customer service

Everyone in our Customer Care team is an experienced
Smartwave user and works in our office.
Nothing is ever outsourced.



Do you have a new idea for a digital process or custom app? Need to build and deliver it in a very short time? We can help. Templates can also be used as a starting point for your own process improvement initiatives. Contact us and we will build a Proof of Concept for you!


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Business process management (BPM) is a discipline that uses various methods to discover, model, analyze, measure, improve, and optimize business processes. A business process coordinates the behavior of people, systems, information, and things to produce business outcomes in support of a business strategy. Processes can be structured and repeatable or unstructured and variable. Though not required, technologies are often used with BPM. BPM is key to align IT/OT investments to a business strategy.
Business process management suites (BPMSs) are the leading application infrastructures to support BPM projects and programs. A BPMS supports the entire process improvement life cycle — from process discovery, definition and design to implementation, monitoring and analysis, and through ongoing optimization. Its model-driven approach enables business and IT professionals to work together more collaboratively throughout the life cycle than is possible with other approaches to solution delivery.
Intelligent BPM Suite (iBPMS), Gartner defines as a BPM suite with next-generation features which enable intelligent business operations, such as intelligent analytics (processes that learn to perform better over time based on real-time data), and advanced mobile, social, ad hoc processes and cloud capabilities.
A business rule engine (BRE) is a specific collection of design-time and runtime software that enables an enterprise to explicitly define, analyze, execute, audit and maintain a wide variety of business logic, collectively referred to as “rules.” A BRE can be purchased independently or comes embedded in a business process management suite (BPMS). A BRE enables IT and/or business staff to define rules using decision trees, decision tables, pseudonatural language, programming-like code or other representation techniques.
Adaptive Case Management (ACM) is information technology that exposes structured and unstructured business information (business data and content) and allows structured (business) and unstructured (social) organizations to execute work (routine and emergent processes) in a secure but transparent manner.
Business Process Model and Notation (BPMN) is a formal industry standard for process modeling and one of the most important components of successful Business-IT-Alignment. BPMN 2.0 enables business process management systems to design and execute well-defined processes.
Content Management Interoperability Services (CMIS) which is OASIS standard enables integration between Smartwave content repositories and other enterprise content management (ECM) repositories in an enterprise. CMIS enables information to be shared across Internet protocols among and between document systems, publishers, and repositories, within the enterprise, and between companies—all in a vendor-neutral format. The CMIS standard supports basic document management operations such as create, read, update, delete, check in, and check out. It also supports managing versions of documents and their metadata
Business activity monitoring (BAM) describes the processes and technologies that enhance situation awareness and enable analysis of critical business performance indicators based on real-time data. BAM is used to improve the speed and effectiveness of business operations by keeping track of what is happening and making issues visible quickly. The BAM concept can be implemented through many different kinds of software tools; those aimed solely at BAM are called BAM platform products.
Master data manag-ement (MDM) is a technology-enabled discipline in which business and IT work together to ensure the uniformity, accuracy, stewardship, semantic consistency and accountability of the enterprise’s official shared master data assets. Master data is a consistent and uniform set of identifiers and extended attributes that describes the core entities of the enterprise including customers, prospects, citizens, suppliers, sites, hierarchies and charts of accounts.


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